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To Support The Arsenal?

Ticketing Process

1

Join

Join and become a member (Family Membership for up to 4 tickets, and 1 each if you join as a full member)

2

Login & Search
Tickets for your game

Login, head to MyAccount and then Available Tickets. Available tickets for upcoming home games will be available to apply for, until ticket closing date, which is approx 2 months prior to the match

3

Apply via Portal

Understand the FAQs below. Follow the instructions on the Portal to apply for desired match(es). Wait

4

Watch Your Emails

Watch your emails for notifications from Arsenal Australia approx 1 week of application closing date, inc your Spam/Junk. Advise you add tickets@arsenalaustralia.com.au to a safe email list, or you might miss our emails.

Ticketing Faq

Buying an Arsenal Australia Membership does not guarantee matchday tickets, so please read the Ticketing page carefully.

If your question not addressed, for further questions please contact tickets@arsenalaustralia.com.au

Emails are monitored sporadically, so you might wait awhile for an answer.

COVID19 Update

We are now able to apply for tickets to the matches again. Arsenal have asked that you familiarise yourself with the matchday info guide. Note, it is your responsibility to check ground entry requirements, particularly in regards to Covid-19. More info available on the Arsenal website, but be aware this is subject to change

https://www.arsenal.com/news/emirates-stadium-matchday-guide

WHAT ARE MY CHANCES OF GETTING A TICKET?

This depends on many different factors, Category A matches are most popular, Weekday fixtures less, Holiday Seasons (Xmas), which can impact how many tickets we are allocated. Arsenal Australia have a great record of receiving our full ticket allocation, often only falling a few seats short for the occasional big games, so hopefully we can accommodate all our members with desired tickets.

The best advice is to sign up as early as possible as this will increase your chances of tickets. Where Arsenal are unable to meet the Arsenal Australia demand for tickets, priority will be given to:

• those members with the longest continued membership status

• those who have not already been allocated tickets for that season

• and enforcing that those who applied for multiple tickets have a family membership.

Arsenal have said we can apply for approx. 20 tickets per match. We have worked hard on building a good relationship with Arsenal, and in the past we have received 47 tickets for a match vs Chelsea.

The worse part of volunteering to help with ticketing, is getting the email from Arsenal when we don’t get all required tickets, and knowing I have to send emails onto our members. So lets all hope we are successful in getting all required tickets.

HOW DID ARSENAL AUSTRALIA FARE WITH TICKET APPLICATIONS IN RECENT SEASONS?

2021/22 - Post Covid, Arsenal Australia and The Arsenal were able to supply tickets again near to Xmas, and helped every member/family who submitted applications for tickets to the Emirates. Received applications for approx 10 tickets per match. And for last game of season vs Everton we received all 21 tickets applied for.

2019/20 - Had another good season getting most of the tickets we require from Arsenal. We usually apply for 20-30 tickets per match, but Arsenal have provided an allocation up to 47 where required too. The games we have fallen short of tickets were Tottenham, Man City, Chelsea and Man Utd. Over Xmas, which is typically a busy period for ticketing, with 3 big home games, we had applications for 195 tickets for these matches, and received 125 tickets, so we were pleased to get everyone to at least 1 match they have applied for.

2018/19 season, we received 224 applications from Arsenal Australia members. From a total of 385 tickets, we were allocated 357 tickets from Arsenal. The games where we fell few short, were against top 4 at home, and the last game of season.

So we continue to be confident we can help get you tickets to watch The Arsenal live.

HOW DO I APPLY?

Become a member of Arsenal Australia if you are not already. Once you are a member you can log into the website, head to 'My Account' and a 'ticketing' link will appear. Click that link and it will open the screen with all current games open to applications.

OVERVIEW OF HOW TICKET PROCESS WORKS?

i) Applications come in via Arsenal Australia Website, prior to Arsenal closing the Application Window, which is usually 8 weeks prior to matchday (but less at start of season) .

ii) Arsenal then let us know within 7-10 days how many tickets we will receive for the match.

iii) Payment is requested from our members, and usually give members between 4-7 days to pay. Emails are usually sent over the weekend, and request payment by the following Thursday. Non payment for tickets you request in this period is frustrating, as if there is no one to take those tickets, we then need to personally contact Arsenal and cancel tickets, which is additional work for us, and them to process a refund. So this will be noted on file, and you might recieve less priority for oversubscribed matches

iv) Number of Tickets required by Arsenal Australia is then confirmed with the Arsenal Box Office.

v) Arsenal send us the PDF tickets to distribute approx. 1 week before the match.

vi) Arsenal Australia then try to distribute the tickets 4 days prior to matchday.

WHEN ARE TICKETS AVAILABLE?

Tickets generally become available on the Ticketing page between 10-12 weeks prior to the Match day for Premier League matches, and the application window will often be open for 2 or 3 weeks. European, FA and League cup matches become available on the Ticketing page soon after the draw is made, and often the application window may only be open for 1 week. Arsenal determine the length of the application windows. If a non member, then you can check which games are available from the 'Ticketing' update in the 'News' section

HOW MUCH DO TICKETS COST?

The cost of tickets can fluctuate due to seating positions and the current exchange rate. Below is a guide of the approximate range that each category may cost.

Category A - AUD$170 - $190
Category B - AUD$100 - $115
Category C - AUD$70 - $80

Match categories can be found here - http://www.arsenal.com/tickets/matchcategories

Tickets are all priced same, sorry no discounts for children or pensionsers

If you have a disability, and would like further information about how Arsenal can assist on matchday, please contact us on tickets@arsenalaustralia.com.au and we can contact the club on your behalf

WHEN WILL I KNOW IF I AM SUCCESSFUL OR NOT?

Arsenal usually inform us of our ticket allocation within 1 week, so AASC applicants will receive an email within 10 days of the application window closing. Your ticket allocation is provisionally approved by Arsenal until your payment is received.

HOW DO I PAY FOR THE TICKETS?

If your application is deemed successful, the email will provide details of payment options - Bank Transfer or Paypal.

Arsenal Australia apply $7 to each ticket, to cover surcharges from Arsenal, Credit Card company, and any flucuation in exchange rate. Paypal incurs a 3% surcharge

The email will request prompt payment (approx 4 business days). Non payment for tickets within this period will result in AASC offering tickets to the next person in line.

Only Australian issued cards are accepted for payment. As although we appreciate members might be based in UK for extended periods, expectation is would still have an Australian issued card if not permanently based in UK. Other option is to pay via Bank Transfer.

HOW WILL I KNOW TICKETS APPLICATIONS HAVE OPENED?

After logging into Arsenalaustralia.com.au, go to the Ticketing link of the website, to review the matches open for applications and the date the application window closes. A ticketing email is sent to active continuous members every few months with details of the applications windows for each upcoming game.

For non-members, refer to the Ticketing item in the News section for info about which is periodically updates as to which games are currently available

CAN I GET AWAY TICKETS THROUGH ARSENAL AUSTRALIA?

No. The occasional away European group stage game is available, but this is the only matches we are sometimes offered. Please send an email to tickets@arsenalaustralia.com.au if you would like to be interested in tickets to these matches.

CAN I APPLY OR RESERVE TICKETS PRIOR TO RELEASE?

No. Tickets can only be applied for during the open period.

I'M TRAVELLING WITH A FRIEND WHO IS A MEMBER SO CAN I BE SEATED WITH THEM?

Yes. Please place the members name in the comment box when applying, and this can be arranged. If applying in a group, then tickets will be allocated together.

CAN I UPGRADE TO A FAMILY MEMBERSHIP SO CAN APPLY FOR 4 TICKETS?

Yes. Moving from a Adult to Family Membership is possible, including during a season.

I AM A MEMBER BUT A FRIEND WANTS TO APPLY ALSO, DO THEY HAVE TO BE A MEMBER?

Yes. Anyone applying for tickets must have a current Arsenal Australia membership. A family membership can apply for 4 tickets with a combination of adults and children.

CAN ANYONE APPLY FOR A TICKET THROUGH ARSENAL AUSTRALIA?

Only current active members can apply for tickets, so ensure your membership is active. Membership is open to any Australian resident. Our agreement with Arsenal to supply tickets to our members, is that our members should reside in Australia. If our members reside in the UK, there are applicable Red, Silver and Gold memberships available via Arsenal to suit your ticketing requirements. Although we appreciate members might be based in UK for extended periods on work or pleasure, the expectation is that you reside in Australia.

HOW DO I COLLECT MY TICKETS?

Tickets are now issued as eTickets (PDF, Apple Wallet, Google Pay), which will be sent to AASC, and we distribute them 5 days prior to the match.

WHERE WILL BE SEATS BE?

Usually the seats will be in the Clock End Upper Tier. We have no control about where in the ground Arsenal allocate our seats, but the seats are allocated based upon the ticket price. Please refer to the Gallery for examples of photos from the seats allocated to our members who have attended games

CAN I ASK ARSENAL DIRECTLY FOR TICKETS?

Arsenal offer annual memberships which allow members to apply for tickets directly with the club. But Arsenal do not take ticket requests from people wanting tickets in the Arsenal Australia alloaction, and direct any ticketing enquiries back to the official supporters club in your country.

WHAT IF MY PLANS CHANGE AND I CAN NO LONGER ATTEND?

If inform Arsenal Australia in plenty of time, we usually have a waitlist of people who applied after the closing date, and can offer them tickets.

If 2 weeks prior to the match, Arsenal often let us return tickets to them for redistribution. Informing us after that date will likely mean you will not be refunded the money

to withdraw your application, contact tickets@arsenalaustralia.com.au

Ticket Policy and Terms of Service - Last but certainly not least, tickets purchased through Arsenal Australia are 100% non-transferable. Under NO circumstances may a member resell, or even give away their ticket to anyone else at all. Doing so is considered ILLEGAL by law of England and Wales under Section 166 of the Criminal Justice Act. We take the law extremely seriously, and will always adhere and abide by it's rules and regulations. By accepting an Arsenal Australia ticket, you are agreeing to these Terms of Service.

For further information contact tickets@arsenalaustralia.com.au